Remote control devices using P9 Connect

Table of contents

• Connect to any device in seconds
• Start or stop P9 Connect
• Remote control a device
• Command-line utility

With P9 Connect, you no longer need tools like TeamViewer, LogMeIn or VNC for remote control access to your machines. P9 Connect is built-in to the already installed Panorama9 Agent and delivers a full-featured remote control solution.

Connect to any device in seconds

Use the built-in P9 Connect from any location to quickly access computers or servers regardless of where they are. Provide remote support or administration as if directly in front of the machine - whether you're in the same building or across the world.

Gone are the days of requesting users' IP addresses and other ID information. With P9 Connect, simply search for the computer or user name and connect with the click of a button.

Features:

• No client install required (included with the Panorama9 Agent)
• Traverse network and connect to machines behind firewalls
• Chat with the user of the machine
• Transfer files and folders
• Multiple sessions to allow more than one technician to connect to the same machine
• Supports mixed-OS environments (Java SDK 8u40 Build b05 or newer required on Apple macOS)
• Multiple monitor support
• Built-in toolbox with handy debugging tools
• Record remote control session for later review
• 256-bit AES session encryption
• Temporary or permanently remote control access
• Require user consent before remote session can be established

Start or stop the P9 Connect client

The P9 Connect client can be started by the desktop user, remotely through the Panorama9 Dashboard or via the Panorama9 API.

Start P9 Connect from an users Desktop

You control the P9 Connect client through the Panorama9 status bar app. Choose the number of minutes or hours the remote control client should run or set it to operate indefinitely.

Remote start P9 Connect on a specific device

Login to the Panorama9 Dashboard and navigate to the device and click on the "Start P9 Connect" link. Wait for the Panorama9 Agent on the device to notice your request (typically takes less than 1 minute). Once the P9 Connect client is started the "Remote tools" widget will update and include a link to start the remote control session.

Remote start P9 Connect on multiple devices

Login to the Panorama9 Dashboard, navigate to the "Assets" tab, then select relevant devices and choose "Start P9 Connect" from the "Tools" menu.

Remote control a device

To begin a remote control session, login to the Panorama9 Dashboard, then navigate to a device and click on the "P9 Connect" link.

Once you click on the "P9 Connect" link, a binary is generated and automatically downloaded by your browser. To begin the remote control session, run the downloaded binary. There’s no need to pre-install a viewer - everything needed is in the downloaded file.

You can send the downloaded file to others, giving them remote access to the device. After 24 hours (or sooner if P9 Connect is stopped) you're no longer able to use the downloaded file. A new then needs to be generated through the Panorama9 Dashboard.

Command-line utility

You may enable P9 Connect using the operating systems command-line interface, such as batch, bash, etc.

Microsoft Windows

32bit systems

  C:\Program Files\Panorama9>p9-connect.exe --start 

64bit systems

  C:\Program Files (x86)\Panorama9>p9-connect.exe --start 

(Note: The "-h" argument lists required and available command line arguments)

Apple macOS

  $ p9-connect --start

For more help use 'p9-connect --help'

Another option is to use PsExec to start a remote process and run the P9 Connect command line utility. Running a remote process requires that both the local and remote computer have file and print sharing enabled (the Workstation and Server services) and that the default Admin$ share is defined (a hidden share that maps to the \windows directory) on the remote system. Download the PsExec utility here: http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx

Start P9 Connect (permanent access) using PsExec:

psexec \\COMPUTERNAME -s "%ProgramFiles%\Panorama9\p9-connect.exe" --start